Help & FAQs

Our clinical support team is ready to help. Call us at +1 (877) 820-4878 or email support@cpapmachinescanada.ca for expert guidance and support.

Have additional questions or need further assistance? Visit our Contact Page to reach out to our support team.

We have several locations to serve you:

Brandon, MB

• Address: 650 1st Street, Unit A2, Brandon, MB
• Email: brandon@cpapmachinescanada.ca
• Phone: 431-808-5383
• Hours: Monday-Friday 9am-5pm
• Licensed CPAP Vendor for Winnipeg Regional Health
• Make a Call

Winnipeg, MB

• Opening Summer 2024!
• Address: Winnipeg, MB
• Email: winnipeg@cpapmachinescanada.ca
• Phone: [coming soon]
• Hours: Monday-Friday 9am-5pm
• Licensed CPAP Vendor for Winnipeg Regional Health
• Send Email

Calgary, AB

• Address: 403 5th Avenue S.W. Unit 3300, Calgary, AB
• Note: Satellite location, open by appointment only

For more details, visit our Contact page.

If you are eligible for reimbursement for your CPAP or Oxygen equipment, you will likely need to submit your receipt for reimbursement. When you purchase from CPAP Machines Canada, you will immediately receive an email confirmation of payment along with a detailed PDF receipt that you can submit to your Insurance Provider.  

Most Insurance Providers offer online claim submission via their websites; however, some may require a claim form to be completed as well. Claim forms and contact information for common Canadian Insurance providers can be found below.

Please see the information below:

BlueCross claim form
Phone: 1-800-355-9133
Website: https://www.medavie.bluecross.ca/

Dejardins claim form
Phone: 1-800-463-7843
Website: https://www.desjardinslifeinsurance.com/en/group-insurance-plan-members

Equitable Life claim form
Phone: 1-800-265-4556
Website: https://www.equitable.ca/en/our-products/group-benefits/secure-claims-upload.aspx

Canada Life Claim form
Phone: 1-800-957-9777
Website: https://www.canadalife.com/support/forms.html

Greenshield claim form
Phone: 1-888-711-1119
Website: https://onlineservices.greenshield.ca/PlanMember/AccessMgmt/Public/SignOn.aspx

Manulife claim form
Phone: 1-800-268-6195
Website: https://www.manulife.ca/personal/group-plans/group-benefits.html

RWAM Extended Healthcare claim form
Phone: 1-877-888-7926
Website: https://planmember.rwam.com/login.aspx?ReturnUrl=%2f

Standard Life claim form
Phone: 1-800-268-6195
Website: https://online.standardlife.com/secure/customer-authentication-client/customer/login

SunLife claim form
Phone: 1-800-361-6212
Website: https://www.sunlife.ca/ca/Support/Sign+in+help/my+Sun+Life?vgnLocale=en_CA

The Co-operators claim form
Phone: 1-800-667-8164
Website: https://planmember.cooperators.ca/logon/Login.aspx

CPAP Machines Canada offers free standard ground shipping on orders over $150 within Canada. For orders less than $150, standard shipping rates apply and will be calculated at checkout. For orders to the continental United States, standard shipping rates apply and can be selected at checkout. Rush or Overnight orders made before 1pm EST will be processed the same day.

All CPAP/Auto-CPAP/BIPAP/Bilevel Machines come with a 3-year replacement warranty supported by the manufacturer. CPAP Machines Canada will assist customers in working with the manufacturer if a warranty replacement is needed.

Yes, under our Risk-Free Mask Guarantee program, any eligible CPAP mask can be exchanged within 30 days from the initial purchase date. For a full refund, the mask must be in sealed packaging, and a 15% restocking fee will be deducted. Exchanges are not permitted outside of 30 days, and shipping charges are non-refundable.

To return a product, mail it to: CPAP Machines Canada, 1107-2131 Lawrence Ave. East, Scarborough, Ontario CA M1R 5G4. You are responsible for return shipping costs, which are non-refundable. Ensure to use a trackable shipping service or purchase shipping insurance for items over $75. For more details, visit our Shipping & Returns page.

Currently, CPAP Machines Canada ships to Canada only. Please see Shipping & Returns information to learn more.

With our Risk-Free Mask Guarantee program, any eligible CPAP Mask can be exchanged within 30 days from the initial purchase date. Request an exchange by filling out the 30 Days Risk-Free Submission Form, calling 1-877-820-4878, or emailing returns@cpapmachinescanada.ca. Shipping charges are non-refundable.

A full refund is granted on any CPAP Mask or Accessory within 30 days if the item is in sealed packaging. A 15% restocking fee applies. Refunds are not permitted on opened items or after 30 days. Shipping charges are non-refundable.

CPAP Machines, Oxygen Concentrators, and Sanitizing Machines cannot be exchanged or refunded. In special circumstances, such as death or critical illness, a full refund may be considered if the equipment is unused and in sealed packaging.

Mail your product to: CPAP Machines Canada, 1107-2131 Lawrence Ave. East, Scarborough, Ontario CA M1R 5G4. You are responsible for return shipping costs, which are non-refundable. Use a trackable shipping service or purchase shipping insurance for items over $75.

For more details, please visit our Refund Policy.